Refund policy

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the sales contract concluded in the online store within 14 days. Only unused products can be returned.
To exercise the 14-day right of withdrawal, the product may only be used as it would be allowed in a physical store to test the nature, characteristics, and functionality of the item.

To return the item, a withdrawal request must be sent within 14 days of receiving the product to nobel.estonia@gmail.com.

The return costs are borne by the buyer unless the reason for return is a non-conformity of the delivered product (e.g., wrong or defective product).
If the buyer has explicitly chosen a delivery method other than the cheapest standard delivery offered by the online store, the store is not obliged to refund the amount exceeding the cost of standard delivery.

The buyer must return the product within 14 days of submitting the withdrawal request or provide proof that the item was handed over to the carrier within that time frame.

Once the returned item is received, the online store will immediately, but no later than within 14 days, refund all payments received under the contract.
The online store has the right to withhold the refund until the returned item is received or until the buyer has provided proof of having returned the goods, whichever occurs first.

The online store has the right to cancel the sale and request the return of the goods if the product price listed in the store is significantly below market value due to an error.

Defective products

The online store is liable for non-compliance of goods sold to the buyer or for defects that existed at the time of delivery and became apparent within two years of delivery.

During the first year, it is presumed that the defect existed at the time of delivery unless proven otherwise. The burden of proof lies with the online store. In the second year, the burden of proof lies with the buyer.

The buyer must notify the online store of a defect no later than two months after discovering it.
Notices can be sent by email to nobel.estonia@gmail.com or by calling +372 515 2584.

The online store is not responsible for:

• defects caused by improper use, mechanical damage, or poor maintenance;

• defects resulting from normal wear and tear during regular use (e.g., worn slipper soles);

• defects caused by ignoring care instructions.

If the product has a defect for which the online store is responsible, the store will at its own discretion:

• repair the defect,

• replace the product with an equivalent one,

• or, if these are not possible or reasonable, refund the amount paid for the product.

The online store has the right to refuse to fix the defect or refund the money if:

• the item shows signs of unauthorized interference,

• the damage was caused by the buyer,

• the item was used in conditions unsuitable for its intended purpose.

A response to a complaint will be given in writing or in a format that allows written reproduction within 15 days of receiving the complaint.